What to Know Before You Call

To help us assess the situation quickly, the following information is needed on most calls:

Name, phone number, and location?

What is the nearest major highway?

What is the situation?

How long have they been in this situation?

Who is the vet?  Are they there or en route?

What is the current condition of the animal? (e.g. sternal, lying flat, breathing heavily, quiet, struggling, trying to get up)

What is the age of the animal?

Does your animal have any issues that would make it difficult for it to stand on its own normally?  (e.g. a horse with arthritis, partial paralysis, stifle issue)

Does the animal have a history of doing this?

In the event that you are unable to reach someone at MERS, please leave a message and you will be called back within a few minutes.  In this message, please leave your name, number and a brief explanation of the situation.

While waiting for MERS to arrive, please do not attempt to rescue the animal on your own.  Keep them calm, hydrated and as quiet as possible while keeping yourself out of harm’s way.  Even the most docile animal can hurt you when they are in pain or panicked.